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Terms of Service
These terms are the agreement between you and ArionRO. By creating an account or playing,
you accept them. They are written to be read, so they are short where they can be. Nothing
here takes away rights you have under the consumer law of the European Union or of the
country you live in.
1. Who runs ArionRO
ArionRO is a free-to-play, fan-run Ragnarok Online server operated by Toms, a
private individual based in Latvia (European Union). Contact:
support@arionword.com. Community support also
runs on our Discord.
ArionRO is an independent project. It is not affiliated with, endorsed by or sponsored by
Gravity Co., Ltd. Ragnarok Online is a trademark of Gravity Co., Ltd. and Lee Myoungjin;
all related artwork and game data belong to their owners.
2. Your account
- Accounts are created on this website only. One account per person; you may run up to two game clients at the same time (see the Code of Conduct).
- You must be at least 13 years old. If you are under 18, a parent or guardian must agree to any purchase.
- Keep your password to yourself. Staff will never ask for it. You are responsible for what happens on your account, including anything done by people you shared it with.
- Selling, buying, renting or sharing accounts is not allowed.
3. Rules of play
The Code of Conduct is part of these terms. If you break it we may warn, mute,
jail, suspend or ban the account, depending on how serious it is. We can also remove items,
zeny or progress that were gained by breaking the rules, including from accounts that
received them knowingly.
4. Virtual items, zeny and progress
Characters, items, zeny, Arion Coin and anything else in the game are part of the game
service. They are not your property, have no real-money value and cannot be cashed
out. Trading them for real money or for anything outside the game (real-money trading)
is not allowed.
The world changes over time: we rebalance items, fix bugs, and run seasons. A season can
reset some progress; what resets and what carries over is announced before the season
starts. We do not owe compensation for balance changes, bug fixes or announced resets.
5. Purchases: Premium, cosmetics and Cash Points
ArionRO sells two things: Premium and cosmetic items (visual only, no stats). These
are purchases, not donations. What they give, and what money never buys, is on the
Fair Play Pledge page.
- Premium Token. An in-game item delivered to the character you chose on this website. Using it in game activates Premium on that account for 30 days from activation; the time runs continuously, whether you play or not.
- Cosmetics. In-game items that change your appearance only, delivered the same way.
- Cash Points. The paid in-game currency: €1 buys 100 Cash Points (from €5). They are added to your game account and spent only in the in-game Cash Shop, on Premium Tokens and cosmetics. Cash Points have no cash value and cannot be exchanged back for money or moved to another account.
- Price. The price is shown before you pay, in euros, including VAT where VAT applies. Payments are handled by our payment providers (Stripe or PayPal); we never see your card details.
- Trading. Premium Tokens (until used) and paid cosmetics are normal tradeable items. You may give or sell them to other players for in-game items or zeny. Selling them for real money outside the game counts as real-money trading.
- Right of withdrawal. EU consumers can normally withdraw from an online purchase within 14 days. Tokens, cosmetics and Cash Points are digital content delivered immediately: at checkout you are asked to agree to immediate delivery and to confirm that you then lose the right of withdrawal. If a purchase has not been delivered to your account yet, you can still cancel within 14 days for a full refund.
- No refunds after delivery. Once a purchase is in your account we do not refund it, whether it was used, spent, traded or is still in your inventory, except where the law requires it or the fault is ours.
- If something goes wrong on our side. If a purchase never arrives or the service fails to provide what you paid for, write to us and we will deliver it or refund you.
- Chargebacks. If you file a chargeback or payment dispute instead of contacting us, the account that received the purchase is suspended until the dispute is resolved, unspent Cash Points from it are removed, and the item, or the Premium time it gave, is removed wherever it ended up. Contact us first; we answer.
- If ArionRO closes. We announce a permanent shutdown at least 30 days in advance and stop selling Premium from that announcement.
6. Availability and changes to the game
We work to keep the server online but do not guarantee it. Maintenance, crashes and
updates happen. We may change, add or remove features, maps and items at any time.
7. Ending the agreement
You can stop playing at any time and ask us to delete your account (see the
Privacy Policy). We may close accounts that seriously or repeatedly break these
terms. If we ban an account by mistake we restore it, together with anything that was
removed.
8. Liability
We provide the game as it is, free of charge (purchases aside). To the extent the law allows,
we are not liable for lost progress, lost items or indirect damage. This does not limit
liability for intent or gross negligence, for harm to life or health, or any right you have
as a consumer that cannot be waived.
9. Law and disputes
These terms are governed by the law of the Republic of Latvia. If you are a consumer in
another EU country, you keep the protection of the mandatory consumer law of your country.
Please contact us first; most problems are solved by email.
10. Changes to these terms
If we change these terms in a way that matters, we announce it on this website and in game
at least 14 days before it takes effect. If you do not agree, you can stop playing and ask
for account deletion before the date.